Refund & deposit policy

Before you accept a quotation

Nothing is payable while you are enquiring, comparing packages or reviewing a quotation. You can request changes or decline a quotation at any time before accepting it, at no cost.

Deposits

If your order requires a deposit, the exact amount is stated on the quotation you accept — it is never calculated or collected silently. The deposit confirms your order and allows sourcing and scheduling to begin.

Because most packages are sourced or produced specifically for your vehicle, deposits on special-order and made-to-order items are generally non-refundable once sourcing has begun. Where a deposit is partly or fully refundable, the quotation will say so explicitly for that order.

Cancelling an order

Tell us as early as possible. What can be refunded depends on how far sourcing, painting or installation has progressed; costs already committed on your behalf cannot usually be recovered. We will state your options plainly at the point you ask — including anything recoverable.

If something is wrong

If supplied work or parts do not match the accepted quotation, tell us promptly and we will put it right — correction, replacement or an agreed adjustment. Statutory rights under Malaysian consumer law are not affected by this policy.

How refunds are paid

Approved refunds are returned by the method the payment was made wherever practical, and are recorded transparently — every payment and refund on an order is itemised, never silently edited.

Formal refund processing timeframe: [to be confirmed]. We will state the expected timing when a refund is agreed.